About
About me
I am an IT professional with 10+ years of experience in technical support, WordPress web development, and systems administration. I hold certifications in ITIL, AWS, and CCS, with strong skills in problem-solving and communication.
Award-winning web design & development professional
With years of experience in graphic and web design I have mastered the skills of understanding client requirements according to the latest trends. I have worked with businesses from different niches so you can rely on me for yours.
I’ve spent most of these years working across different areas of design like front-end development, landing pages, email design, app UI/UX, to my current role designing products for mobile platforms. Having worked on various projects that are already live, I can help you with the best possible suggestions and ideas that we can proceed with. With me, you aren’t forced to accept anything. I give you a variety of options we can work on together.
My Skills
Experience
Nov 2018 - Current
World Vision International Ethiopia
Digital workplace specialist
Planning, implementation, and maintenance of secure IT infrastructure and endpoint security systems (SentinelOne, Zscaler, ManageEngine), ensuring high availability and compliance. I provide expert support for I take the lead in setting up and maintaining secure IT systems, making sure everything runs smoothly and stays protected using tools like SentinelOne, Zscaler, and ManageEngine. I support network setup, configure devices, and help build staff awareness around information security. I’m also involved in onboarding new staff, keeping track of hardware, and working with ISPs and procurement teams to make sure we get the right tech in place.
Jan 2016 - Oct 2018
Ethiopian Trading Businesses Corporation
ICT support Supervisor 2nd line
I was responsible for administering Windows Server 2012 R2 systems, including Active Directory, DHCP, and DNS, to ensure seamless user and network service management. I maintained and supported the ERP system (Microsoft Dynamics NAV) and network infrastructure (LAN/WLAN/VPN) to deliver secure, high-performance IT operations. I also provided technical support and user training to enhance staff proficiency in core business systems.
2003-2011
Senior ICT support officer
I was responsible for setting up and supporting POS software for clients, making sure they were comfortable using the system and got quick help when issues came up. I also handled the installation and maintenance of computer systems and kept networks running smoothly. On top of that, I worked on marketing strategies to help boost software sales and reach more customers.