About Me
I am an energetic and ambitious IT professional with over 10 years of experience in the IT sector.
Customer support
I’ve spent over a decade providing IT support across diverse environments, from troubleshooting hardware and software issues to managing networks, user accounts, and endpoint security. My experience spans local and international organizations, where I’ve implemented and supported systems that are now actively in use. I pride myself on offering clear, solution-focused options tailored to user needs—never a one-size-fits-all approach. I collaborate closely with users and teams to ensure the best possible outcomes through practical, user-friendly support.
Networking
Alongside this, I’ve provided hands-on IT support to ensure seamless connectivity and user experience, from troubleshooting networked devices to coordinating infrastructure upgrades. I prioritize clear communication and collaborative planning, offering practical, well-informed solutions that align with both technical requirements and organizational goals.
Cloud Computing (AWS)
As a certified AWS Cloud Architect, I design and implement scalable, secure, and cost-effective cloud infrastructure solutions tailored to organizational needs.
WEB DEVELOPMENT
I’m comfortable setting up WordPress environments on local servers or cloud platforms like AWS, configuring themes and plugins, and making basic front-end adjustments to enhance user experience.
IT Consultancy
Backed by my Certified in Cybersecurity (CC) credential from ISC2, I apply best practices in information security to protect systems, networks, and data across organizational environments.
Skills
My Experience
Nov 2018-Today
World Vision International
Digital Workplace Specialist
I ensure reliable technology services, secure network connectivity, and end-user support to enable efficient operations across the organisation.
Nov 2016 – Oct 2018
Ethiopia Trading Businesses Corp.
ICT support Supervisor 2nd line
I supported and monitored the ERP system (Microsoft Dynamics NAV), administered network and Windows server infrastructure, and provided end-user support and capacity-building to ensure reliable IT operations.
Apr 2012 – Aug 2015
Senior ICT Support Officer
Professional Electronics Data Systems
At Professional Electronic Data Systems, I was responsible for installing and configuring POS software, training and supporting customers, managing sales and marketing activities, and ensuring the smooth operation of computer systems and networks.