Hello, my name is
Abebe Getachew
IT Professional
- abegetnew@gmail.com
- (+251)920-595929
About me
I am an IT professional with a Bachelor's degree in Computer Science and 10+ years of experience in technical support, WordPress web development, and systems administration. I hold certifications in ITIL, AWS, and CCS, with strong skills in problem-solving and communication.
Skills
My Experience
Nov 2018 - Current
World Vision International Ethiopia
Digital Workplace Specialist
I provide expert support, I take the lead in setting up and maintaining secure IT systems, making sure everything runs smoothly and stays protected using tools like SentinelOne, Zscaler, and ManageEngine. I support network setup, configure devices, and help build staff awareness around information security. I’m also involved in onboarding new staff, keeping track of hardware, and working with ISPs and procurement teams to make sure we get the right tech in place.
Jan 2016 - Oct 2018
Ethiopian Trading Businesses Corporation
ICT support Supervisor 2nd line
I was responsible for administering Windows Server 2012 R2 systems, including Active Directory, DHCP, and DNS, to ensure seamless user and network service management. I maintained and supported the ERP system (Microsoft Dynamics NAV) and network infrastructure (LAN/WLAN/VPN) to deliver secure, high-performance IT operations. I also provided technical support and user training to enhance staff proficiency in core business systems.
Apr 2012 - Aug 2015
Professional Electronic Data Systems PLC
Senior ICT support officer
I was responsible for setting up and supporting POS software for clients, making sure they were comfortable using the system and got quick help when issues came up. I also handled the installation and maintenance of computer systems and kept networks running smoothly. On top of that, I worked on marketing strategies to help boost software sales and reach more customers.